Tag Archives: CSI

Kia Merdeka Deals!

NAZA Kia Malaysia, in conjunction with the country’s independence day celebration has prepared special Merdeka deals on Kia models. Satisfied customers can drive home in a Kia Cerato Kx from only RM79,000. The Cerato Kx offers exceptional value by retaining most of the best features that made the Cerato a worldwide top-seller such as a Smart Welcoming Light system, flex steer

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Dealership Service Loyalty Slips Among New Buyers

Fewer new-vehicle buyers in China intend to revisit their dealer for post-warranty maintenance, service and other repairs despite fairly stable prices, J.D. Power and Associates found in a new study. Only 22 percent of customers in the mass-market segment and 34 percent of luxury-vehicle buyers said they “definitely would” revisit their dealer for post-warranty services, a sharp drop from 34

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After-Sales Service Satisfaction in Malaysia Remains Flat

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels, according to the J.D. Power 2016 Malaysia Customer Service Index (CSI) StudySM released today. When a customer is greeted by someone other than the service advisor, satisfaction scores decline by as many as 26 points. Furthermore, when

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