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Tag Archives: customer experience

Hyundai Offers Amazon Prime Now, Drive Now – Test Drive

Posted on August 20, 2016 by J Sammy Leave a comment

First-to-Market Program Allows Customers to Request a Test Drive Through Amazon Prime Now Aug. 19, 2016 /PRNewswire/ — Hyundai Motor America, in collaboration with Amazon, announces a limited-time, first-to-market on-demand vehicle test drive program, “Prime Now. Drive Now.,” in which prospective buyers in the Los Angeles/Orange County areas can book 2017 Hyundai Elantra test drives at the location of their choice through Amazon’s Prime Now service

Dealership Stopped Selling Cars to Sell Cars

Posted on August 17, 2016 by J Sammy Leave a comment

Dishon Putz a dealership general manager got tired of selling cars urges showroom staffers to superior customer treatment and less on sell vehicles but want customers to buy vehicles” On a wall at the store, Putz posted a sign saying: “If you can’t follow the process, it doesn’t mean you are a bad person. You just can’t work here.” Oh, he liked the dealership business

Markets

Ford & Carhood Car-Sharing Service Launch Airport Scheme

Posted on August 6, 2016 by J Sammy Leave a comment

Ford Australia is joining airport-parking and car-sharing service Carhood to help customers turn airport parking fees into a profit. Ford becomes the exclusive automotive partner to Carhood, which provides free parking and a share of the profits if the vehicles are hired to other customers at airports in three major cities. Participants also get complementary curbside chauffeur service and a car wash.

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Sales Satisfaction Decline Despite Heavy Price Discounting

Posted on August 3, 2016 by J Sammy Leave a comment

Despite automakers and dealers offering larger discounts to vehicle buyers than in 2015, overall sales satisfaction in China has declined from last year, according to the J.D. Power 2016 China Sales Satisfaction Index (SSI) Study. The study, measures customer satisfaction with the new-vehicle sales experience based on five factors (in order of importance): delivery process (23%); sales initiation (21%); deal

After-Sales Service Satisfaction in Malaysia Remains Flat

Posted on August 1, 2016 by J Sammy Leave a comment

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels, according to the J.D. Power 2016 Malaysia Customer Service Index (CSI) StudySM released today. When a customer is greeted by someone other than the service advisor, satisfaction scores decline by as many as 26 points. Furthermore, when