Urban Mobility
SHANGHAI: 15 August 2016 — A large proportion of owners know very little about the tires that come equipped on their new vehicle, which significantly impacts satisfaction and loyalty, according to the J.D. Power 2016 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study,SM released today. Tires that come equipped on their new vehicle: More than half of new-vehicle owners (57% for first-time owners
Read moreThailand – A combination of factors have led to improved levels of customer satisfaction including expansion of dealer networks, new and renovated service facilities, more choices and convenience for customers, focus on service retention rate as key to success.
Read moreCustomer satisfaction is one of Kia’s driving goals, and the auto manufacture has found a way to make a lot of its consumers very happy. At the end of July, Kia will enable owners of some late model year Kia vehicles equipped with its UVO infotainment system to add Apple CarPlay and Android Auto integration through a software update. Apple
Read moreIn the mid-1990s, Infiniti ranked among the worst luxury brands in customer-experience surveys. “You can’t operate that way,” says Jon Finkel, global director of Infiniti Client Experience. So Nissan’s premium brand set out to fix that through various initiatives, including dealer reward and accountability programs. It saw progress, reaching as high as No.2 on a J.D. Power customer satisfaction ranking
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