Tag Archives: customer satisfaction

More Than Half New Vehicle Owners Don’t Know Their Original Tire Brand

SHANGHAI: 15 August 2016 — A large proportion of owners know very little about the tires that come equipped on their new vehicle, which significantly impacts satisfaction and loyalty, according to the J.D. Power 2016 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study,SM released today. Tires that come equipped on their new vehicle: More than half of new-vehicle owners (57% for first-time owners

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Infiniti Uses Industry-First App to Speed Up Car Buying

In the mid-1990s, Infiniti ranked among the worst luxury brands in customer-experience surveys. “You can’t operate that way,” says Jon Finkel, global director of Infiniti Client Experience. So Nissan’s premium brand set out to fix that through various initiatives, including dealer reward and accountability programs. It saw progress, reaching as high as No.2 on a J.D. Power customer satisfaction ranking

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