Tag Archives: customer service index

After-Sales Service Satisfaction in Malaysia Remains Flat

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels, according to the J.D. Power 2016 Malaysia Customer Service Index (CSI) StudySM released today. When a customer is greeted by someone other than the service advisor, satisfaction scores decline by as many as 26 points. Furthermore, when

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Land Rover beats Apple and tops car brands for UK Customer Satisfaction Index 2016

The SUV specialist placed joint third overall with M&S Food and Waitrose in the index, which tracks the quality of customer service in the UK. The results are based on a six-monthly online survey of 10,000 consumers dealing with more than 200 different companies across 13 sectors. Land Rover’s position in the list, with a rating of 84.6, puts it

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