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Tag Archives: customer service index

After-Sales Service Satisfaction in Malaysia Remains Flat

Posted on August 1, 2016 by J Sammy Leave a comment

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels, according to the J.D. Power 2016 Malaysia Customer Service Index (CSI) StudySM released today. When a customer is greeted by someone other than the service advisor, satisfaction scores decline by as many as 26 points. Furthermore, when

Waiting at Dealership Provides Opportunity for Dealers to Impress Customers

Posted on July 29, 2016 by J Sammy Leave a comment

Thailand – A combination of factors have led to improved levels of customer satisfaction including expansion of dealer networks, new and renovated service facilities, more choices and convenience for customers, focus on service retention rate as key to success.

Land Rover beats Apple and tops car brands for UK Customer Satisfaction Index 2016

Posted on July 28, 2016 by J Sammy Leave a comment

The SUV specialist placed joint third overall with M&S Food and Waitrose in the index, which tracks the quality of customer service in the UK. The results are based on a six-monthly online survey of 10,000 consumers dealing with more than 200 different companies across 13 sectors. Land Rover’s position in the list, with a rating of 84.6, puts it