Tag Archives: Dealership

The Financial Highs & Lows of Automobile Firms in Korea

Korea’s 1,079 automobile companies saw their average operating profit-to-sales ratio stand relatively low at 5 percent. In other words, they gained a profit of 5 won by selling 100 won worth of goods. In addition, one out of the nation’s five auto-related firms has higher than 400-percent debt-to-equity ratio. The Korea 20,000 Corporate Research Institute announced on August 17 that

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Dealership Stopped Selling Cars to Sell Cars

Dishon Putz a dealership general manager got tired of selling cars urges showroom staffers to superior customer treatment and less on  sell vehicles but want customers to buy vehicles” On a wall at the store, Putz posted a sign saying: “If you can’t follow the process, it doesn’t mean you are a bad person. You just can’t work here.” Oh, he liked the dealership business

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Dealer Group Online Sales Exceed Expectation

ATLANTA — Asbury Automotive Group Inc. is trying a low-cost approach to selling vehicles online. It has worked so well in the venture’s early months that executives are spreading it to more stores. In March, Asbury, the nation’s seventh-largest dealership group, began experimenting with online selling software supplied by San Francisco startup Drive Motors. The software was being used in

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GM Cadillac’s New Retail Plan Face Resistance from Dealers

Project Pinnacle would create a roughly 8% difference in cost of vehicles between top-tier dealers and those not participating In a letter signed by dealer associations from seven states, Cadillac President Johan de Nysschen was accused of creating a program that they consider “is the most serious attack on their survival they have seen.” Mr. de Nysschen has been in the process of

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Dealership Service Loyalty Slips Among New Buyers

Fewer new-vehicle buyers in China intend to revisit their dealer for post-warranty maintenance, service and other repairs despite fairly stable prices, J.D. Power and Associates found in a new study. Only 22 percent of customers in the mass-market segment and 34 percent of luxury-vehicle buyers said they “definitely would” revisit their dealer for post-warranty services, a sharp drop from 34

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After-Sales Service Satisfaction in Malaysia Remains Flat

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels, according to the J.D. Power 2016 Malaysia Customer Service Index (CSI) StudySM released today. When a customer is greeted by someone other than the service advisor, satisfaction scores decline by as many as 26 points. Furthermore, when

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