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Tag Archives: JD Power

Mercedes-Benz Financial Services rated with Top Scores from Dealers

Posted on August 18, 2016 by J Sammy Leave a comment

Mercedes-Benz Financial Services ranks highest among lenders in the prime retail credit segment for a second consecutive year, with a score of 961, according to the J.D. Power 2016 U.S. Dealer Financing Satisfaction Study Mercedes is followed by BMW Financial Services (959); Alphera Financial Services (941); Lincoln Automotive Financial Services (936); and Infiniti Financial Services (930). Retail leasing segment Mercedes Financial ranks

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More Than Half New Vehicle Owners Don’t Know Their Original Tire Brand

Posted on August 16, 2016 by J Sammy Leave a comment

SHANGHAI: 15 August 2016 — A large proportion of owners know very little about the tires that come equipped on their new vehicle, which significantly impacts satisfaction and loyalty, according to the J.D. Power 2016 China New-Vehicle Tire Satisfaction Index (NV-TSI) Study,SM released today. Tires that come equipped on their new vehicle: More than half of new-vehicle owners (57% for first-time owners

Dealership Service Loyalty Slips Among New Buyers

Posted on August 5, 2016 by J Sammy Leave a comment

Fewer new-vehicle buyers in China intend to revisit their dealer for post-warranty maintenance, service and other repairs despite fairly stable prices, J.D. Power and Associates found in a new study. Only 22 percent of customers in the mass-market segment and 34 percent of luxury-vehicle buyers said they “definitely would” revisit their dealer for post-warranty services, a sharp drop from 34

After-Sales Service Satisfaction in Malaysia Remains Flat

Posted on August 1, 2016 by J Sammy Leave a comment

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels, according to the J.D. Power 2016 Malaysia Customer Service Index (CSI) StudySM released today. When a customer is greeted by someone other than the service advisor, satisfaction scores decline by as many as 26 points. Furthermore, when

J.D. Power APEAL Study

Posted on July 29, 2016 by J Sammy Leave a comment

Toyota, Mitsubishi and Volvo had the largest improvements among brands with more than one nameplate in J.D. Power’s latest study of new-vehicle appeal, while Porsche paced the industry for the 12th consecutive year. Luxury brands again ruled the upper tier of J.D. Power’s 2016 U.S. Automotive Performance, Execution and Layout Study. BMW, Jaguar, Mercedes-Benz, Land Rover, Lexus and Lincoln followed

Infiniti Uses Industry-First App to Speed Up Car Buying

Posted on July 25, 2016 by J Sammy Leave a comment

In the mid-1990s, Infiniti ranked among the worst luxury brands in customer-experience surveys. “You can’t operate that way,” says Jon Finkel, global director of Infiniti Client Experience. So Nissan’s premium brand set out to fix that through various initiatives, including dealer reward and accountability programs. It saw progress, reaching as high as No.2 on a J.D. Power customer satisfaction ranking