Tag Archives: service advisor

UK Automotive Retailer Offers Management Degree to Develop Future Leaders

Pendragon is now offering a Chartered Manager Degree Apprenticeship to develop the next leaders within its business. The new Chartered Management Institute (CMI) apprenticeship program has been developed by a group of 30 employers and is expected to create more than 30,000 new managers for businesses in the UK within the first year. Pendragon has already taken on six students

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After-Sales Service Satisfaction in Malaysia Remains Flat

Car owners intolerant of service advisors not tending to their needs personally and quickly at service centers can significantly lower customer satisfaction levels, according to the J.D. Power 2016 Malaysia Customer Service Index (CSI) StudySM released today. When a customer is greeted by someone other than the service advisor, satisfaction scores decline by as many as 26 points. Furthermore, when

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