Tag Archives: Service

Dealership Service Loyalty Slips Among New Buyers

Fewer new-vehicle buyers in China intend to revisit their dealer for post-warranty maintenance, service and other repairs despite fairly stable prices, J.D. Power and Associates found in a new study. Only 22 percent of customers in the mass-market segment and 34 percent of luxury-vehicle buyers said they “definitely would” revisit their dealer for post-warranty services, a sharp drop from 34

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