Tag Archives: shopping

Sales Satisfaction Decline Despite Heavy Price Discounting

Despite automakers and dealers offering larger discounts to vehicle buyers than in 2015, overall sales satisfaction in China has declined from last year, according to the J.D. Power 2016 China Sales Satisfaction Index (SSI) Study. The study, measures customer satisfaction with the new-vehicle sales experience based on five factors (in order of importance): delivery process (23%); sales initiation (21%); deal

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