Does Uber Really Care about its Drivers?
Here’s a video from Uber announcing a new feature with Pandora in the Uber Partner app so drivers can enjoy seamless, personalized music throughout the day. Now drivers in the United States, Australia and New Zealand can play music from their favorite Pandora stations, for free and without advertisements, while they drive with Uber.
Here’s another video NOT from Uber, but about Uber’s CEO Travis Kalanick arguing with his own Uber driver over the company’s treatment of drivers.
Uber driver Fawzi Kamel (A Muslim immigrant in the US) took the opportunity to share a common driver complaint: “You’re raising the standards, and you’re dropping the prices.” According to the Guardian.
The pair discussed the state of the ride-hail market for a few moments before Kamel drove his point home. “People are not trusting you any more,” he said. “I lost $97,000 because of you. I’m bankrupt because of you … You keep changing every day.”
Kalanick denied that the prices for Uber’s high-end service, Uber Black, have fallen that much, saying, “Bullshit.” – just like Uber’s market valuation.
Then he got personal with Kamel.
“Some people don’t like to take responsibility for their own shit,” he said. “They blame everything in their life on somebody else. Good luck!” Then he slammed the door.
Read more about Did Trump give Uber the Middle Finger?
According to Bloomberg News, Kamel took the opportunity to rate his rider (Uber’s CEO Travis Kalanick) with just a single star.
On Tuesday night, Kalanick apologized for his behavior in the video in an email to Uber staff, which the company also published on its blog.
Coming back to the question, Does Uber really care about its drivers? Watch the video again- The encounter between Uber’s CEO Travis Kalanick and his Uber driver Fawzi Kamel.